JW
Jacques W

1 reviews | Active since Jan 2023

23 Jan 2023, 17:07

Fiber installation

#VodacomFibre has really let us down after being happy customers for almost a year. Vodacom Telepage

We relocated to another town and arranged to relocate the fibre to our new home 1 month prior to the move. Nobody came to do the installation. We then phoned Vodacom and they said that the installation was never scheduled with #Vuma. 2 weeks have passed, and several ticket numbers have been given to us, but no installation. When speaking to #Vodacom a new ticket is opened and it just goes to waste again.

We are in dire need of Internet. We run our own business and everything we do is online. Without Internet we might as well close our business. So now I am literally begging #Vodacom to please just sort this out.

#Vodacom #VodacomFibre

0
Replies (1)
Vodacom
Vodacom's reply24 Jan 2023, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team