FIBER INSTALLATION

We signed up for fiber on 27 June 2019 with a sales rep from Vodacom. We were then told that whilst the installation is still taking place we will receive a ****le along with the router so that we can access the internet. The router has since arrived but no ****le. I then called to find out where is the ****le we were promised, still nothing received. Vumatel then came to our premises on Saturday 6 July 2019 to do the installation, we were then told by Vumatel that there is something wrong with the line, a technician will be sent out to fix the issue, 3 days later the fiber connection is still not working. I then call Vumatel again today 9 July 2019 to follow up on my query, only to be told that there is fiber in our area but is it not LIVE!!! She further stated that there is no turnaround time so they do not know when the line will be LIVE!! So why would Vodacom sign us up knowing very well the fiber is not LIVE?? Calling their call center is a nightmare as nobody wants to assist, I get shoved from pillar to post with no solution!! Terrible service!!