FW
Francois W
1 reviews | Active since Nov 2010
08 Jun 2021, 14:33
Fiber Down For 2 weeks
My Fiber went down on the 26th of May. I logged a ticket as soon as it did. Two of my neighbours went down at the same time. Both have there connection up within a couple of days. I'm still waiting 11 times to try and sort it out. I have 6 call centre agents that promise me that they will call me back "Within 30 min" to give me an update. Me and my wife are working from home. The last 2 weeks we have to use mobile data that is a lot more expensive. NO response on queries. Maybe i should log tickets that my Ticket have not been resolved?????
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Replies (2)
Vodacom's replyOfficial
09 Jun 2021, 08:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2021, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jun 2021, 11:54Dear Francois Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre is now connected.
We do apologise for the inconvenience this may have caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience this may have caused. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2021, 11:54
Official
Dear Francois Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre is now connected.
We do apologise for the inconvenience this may have caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience this may have caused. Regards Vodacom Consumer Website Team
Best regards,