Fiber down for 12 days already. Empty promises without any service.
I have been struggling for 12 days now to get my Fiber to work again with no success. I phoned almost every day. It is really sad to say but Vodacom does not care for its customers. Their service is really pathetic. Please help!! They have already closed the case, without my fiber reconnected. I don't understand how they manage to still be in business??
Ref number: SR***
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Vodacom's replyOfficial
23 Aug 2023, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply23 Aug 2023, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team