RG
Rizwaan G
1 reviews | Active since Nov 2011
15 Oct 2022, 00:04
Fiber down
My SR has been closed but my Fiber is still offline and my line was activated by Vumatel as they were onsite and Vodacom has still not done their part again and left me without a connection for another day now and all that was required was to apply the correct package to the account of which they said was done this afternoon after speaking to the agent and it seems like it was done again and now we are going on day 15 without a connection.
I would not advise anyone to ever use vodacom fiber, they do not care about their clients needs at all.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Oct 2022, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2022, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Rizwaan G's updateReviewer Update
17 Oct 2022, 15:27I have decided to cancel my so called service with vodacom as it has been 17 days since i was suppose to migrate to them and my line is still not activated, so i decided to cancel and go to someone who knows what they are doing and get my line up and running, but now vodacom are holding my line and cannot release it, as they said i must wait up to 72 hours for feedback from them, then they will only see what they can do, this is the worst service ever as i am not even a client of theirs and they are holding my fiber line.
RG
Rizwaan G's update17 Oct 2022, 15:27
Reviewer Update
I have decided to cancel my so called service with vodacom as it has been 17 days since i was suppose to migrate to them and my line is still not activated, so i decided to cancel and go to someone who knows what they are doing and get my line up and running, but now vodacom are holding my line and cannot release it, as they said i must wait up to 72 hours for feedback from them, then they will only see what they can do, this is the worst service ever as i am not even a client of theirs and they are holding my fiber line.