Fiber down 4 days

Item: Vodacom
Rating: 1
Author: Kathleen C

We have reported our non functioning fiber 5 times in the last 3 days - still nothing. No one seems to know what’s happening with it. When we ask to speak to a supervisor there are non available or none at work! Really?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Feb 2018, 06:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Feb 2018, 06:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

08 Feb 2018, 15:56

Good Day,

Kindly note that we have received your posting.

We have noticed an earlier (related) posting that has not yet been resolved and to which priority will be given.

Regards,

Best regards,

Vodacom's reply08 Feb 2018, 15:56

Official

Good Day,

Kindly note that we have received your posting.

We have noticed an earlier (related) posting that has not yet been resolved and to which priority will be given.

Regards,

Best regards,

Fiber down 4 days

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