Fiber Disconnected

On Wednesday 22/01 my WiFi dropped, I called Vodacom to query this and was advised that there was an issue with the Fiber box and that Metro Fiber would be out to resolve the issue within 72 hours. 72 hours later still nothing, called Vodacom back to be advised that it's being escalated and we should wait but as its a Friday we would only get feedback the following week. Called through on Saturday morning to see if we could get someone willing to help, we were told a manager will call back, later that afternoon we got a call advising that there is no issue with the box but that our fiber connection has been cancelled for some reason. A reactivation was requested and we were told it would be completed in 24 hours and on Sunday at 11am someone would call us to confirm and assist with making sure everything is working. No one called on Sunday, we called back only to be told that it's Sunday and the managers don't ywork on Sunday. I called on Monday morning and got told that Metro Fiber would be coming out to reactivate the line and ensure connectivity. Metro Fiber comes out and says it's not their issue but it's a reconnection that needs to be done by Vodacom, upon calling Vodacom they keep advising that the matter is being escalated and that someone will call back once they have feedback from the 'back office'. Only teams messages can be sent to the back office and noone can call or speak to anyone their. Palesa advised that her manager Thembisa would call me back, when asking for a turnaround time she says when she gets feedback she was extremely rude and unhelpful. Now when calling Vodacom customer care and Fiber support the lines just drop with no answer. I'm at a loss as it seems like vodacom managers are untouchable they are not able to speak to client they cannot provide the client with the managers full name due to Popia believe it or not!!!! I work from home and depend on Vodacom to provide a service that I happily have paid for but if I didn't I wonder how they would feel if they called me for payment and I responded with it's being escalated.