fiber

We app**** gor fiber August 2021 its been almost a year and we still dont have fiber installed i have logged calls woth vodac and they keep on closing the calls and there is no other way to get in contact with them than trough vodacom, this is pathetic im so fed up two weeks ago new nabours moved in amd while they were moving in the fiber got installed through herohotel i asked them if they know why its taking this long and they said they will have a look to see if im om the list for instalation nut also no geedback from them!