Fiber *******

Dear Vodacom Fiber Team,

I am writing this email out of complete frustration and disappointment with the service I am receiving. I am currently paying over R1000 per month for a 200 Mbps line, and I also have three beacons installed. Despite this, my internet speeds are absolutely unacceptable — my most recent test showed only 1.53 Mbps download and 13.37 Mbps upload.

I specifically upgraded from 150 Mbps to 200 Mbps in order to accommodate regular online meetings, which are essential for my work. Yet, the connection constantly lags, freezes, and drops, making it impossible to conduct business properly. This problem has been previously reported, yet no lasting solution has been provided.

In the meantime, I am paying full price for a service Vodacom is not delivering. This amounts to false advertising and extremely poor client service. To make matters worse, every time I phone your support line I spend close to an hour on hold, only to walk away without a proper resolution.

I need this fiber line to work as advertised and as I am paying for. If Vodacom cannot provide a reliable service immediately, I will have no choice but to:

Cancel my Vodacom Fiber contract without penalty.

Take legal action through the Small Claims Court for charging me for a service that is not being delivered.

This situation is unacceptable, and I expect urgent feedback along with a clear plan of action and timeline for resolution.