mS
mthokos S
1 reviews | Active since May 2014
31 Jan 2023, 16:01
Fiber contract regional installation
I contacted Vodacom with regards to relocating and the current Fibre contract I have. I was told by the agent, I would get assisted and contacted, and guided through my request a few days ago.
Ive since emailed to follow up and still haven't received feedback.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Feb 2023, 09:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2023, 09:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mS
mthokos S's updateReviewer Update
01 Mar 2023, 10:35I'm still waiting for connectivity, a refund or better yet a cancelation. It's been over 5 weeks with 0 progress and yet I'm being charged.
mS
mthokos S's update01 Mar 2023, 10:35
Reviewer Update
I'm still waiting for connectivity, a refund or better yet a cancelation. It's been over 5 weeks with 0 progress and yet I'm being charged.
mS
mthokos S's updateReviewer Update
01 Mar 2023, 10:36Making contact and resolve the issue are two different things. I couldn't care less if someone calls to tell me it's being escalated because there still isn't a solution to my problem.
mS
mthokos S's update01 Mar 2023, 10:36
Reviewer Update
Making contact and resolve the issue are two different things. I couldn't care less if someone calls to tell me it's being escalated because there still isn't a solution to my problem.