Fiber Connectivity issues since 3 December 2020 NO RESOLUTION

I have been dealing with a faulty fiber since the 3 December 2020

My ONT was damaged and I logged an SR (SR***) on the 3rd of December. A technician was sent on the 9th of December but he only did a temp fix which he advised would only last for 2-3 months and that a reinstallation needs to be done. My fibre was then down again after two weeks and another technician was sent out on the 23rd of December. That technician also advised that a temporary fix was done and that a reinstallation needs to be done. Both technicians said that they would report back and that someone would be in touch in the first week of January to schedule a reinstallation. That has yet to happen. I because I was worried that since almost 2 months had passed an issue might arise again with my fibre. I have tried calling the Vodacom fibre call center and they keep saying the SR is closed and that they never got any feedback from the technicians and therefore can’t do anything a third SR was logged (SR***) which was closed yesterday with the following response: “Kindly be advised our records indicate connectivity has been restored”. And today my fibre is down. I have called the fibre customer care center and the consultant says it appears the ONT box is down. This is absolute ridiculous since I have repeatedly contact Vodacom trying to get them to reinstall but no one bothered to fix the issue now my fiber is down yet again and I have to work from home. Someone please assist ASAP!!