LT
Lizaan T
1 reviews | Active since Dec 2022
28 Dec 2023, 09:22
Fiber Connection Unstable
I have an issue with my fiber connection that is unstable for the past year. Providing Vodacom all the print and detail they still don't attend to the problem nor getting back to the client with the solution. It is always some kind of upgrade on the router and then the connection is unstable again after a few day's. This is so bad that 2.4 or 5g could not even be used. Then Vodacom will send a message that indicate that they were trying to get hold of you with no proof. From my call log, I have been phoning Vodacom 11 times.
It is in best interest to do not take any Fiber network from Vodacom. I rather move my network.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
28 Dec 2023, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2024, 14:18Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, a cancellation has been submitted for 31 January 2024. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, a cancellation has been submitted for 31 January 2024. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2024, 14:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, a cancellation has been submitted for 31 January 2024. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, a cancellation has been submitted for 31 January 2024. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,