Fiber Connection Never Worked but get billed for it....

I have been trying to be civil with VODACOM from March 2022 regarding my home router connection that has been off since then. After multiple communication with the organization and its consultants and technicians being sent to my house to resolve the issue today I'm being told that there was no record that technicians were sent to my house - no service request was logged. Then why were this strangers being to my house if nothing was lodged??? And every time the technician will leave the router will still not work. I have send multiple email to *** , *** ,***, ***, ***, *** and every time I call I will send from pillar to post to this numbers ***, ***, ***, *** with a trail of emails from March, April, May & June and nobody cared to respond to my email nor to resolve my issue.. Today I received another shock of my life that I'm owing VODACOM over R5000.00 for the services that were never provided to me - I remember clearly the last time I requested cancellation on my subscription in June bcs still by the there were no service rendered and booom come October 2022 I'm owing R5k I tried doing the right thing to call and try to find out what the hell was going on and i gain i was thrown in 5 different consultants in different departments and no one assisted at all - VODACOM please stop this bull****!!! I don't have the time nor the energy to follow through on this honestly... My credit record is at steak here for **** you never provided me with!!!