CS
Cindy S
1 reviews | Active since Jun 2020
07 Dec 2024, 17:55
Fiber connection down
I am here once again having to give Vodacom a bad review for my fiber service , after waiting over a month for my fiber to be fixed I had connection for only 2 weeks and now my fiber is down , 2 days ago a ticket was logged and they are telling me it hasn’t been attended to , no one can give me a solution all they can say is they can see my router is offline , month end Vodacom will want a full payment but I am sitting without fiber again . Please Vodacom we are paying customers your service and communication is extremely bad I am once again an unhappy client just hoping to get the service I pay for
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Replies (4)
Vodacom's replyOfficial
08 Dec 2024, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2024, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
CS
Cindy S's updateReviewer Update
09 Dec 2024, 11:14Hi I want to cancel my service a service that is not working and Vodacom decides to threaten me with a R3000 bill to release my line , a line that is not working , I work from home you are playing with my job and now expecting me to pay such a large amount to cancel a service that is not working. I need my service cancelled effective immediately
CS
Cindy S's update09 Dec 2024, 11:14
Reviewer Update
Hi I want to cancel my service a service that is not working and Vodacom decides to threaten me with a R3000 bill to release my line , a line that is not working , I work from home you are playing with my job and now expecting me to pay such a large amount to cancel a service that is not working. I need my service cancelled effective immediately
CS
Cindy S's updateReviewer Update
10 Dec 2024, 10:00Day 6 - I still have not gotten any call from Vodacom regarding anything, no update on my service being fixed just a nice threat that I will pay R3000 if I cancel a service that isn’t working - as we wait.
CS
Cindy S's update10 Dec 2024, 10:00
Reviewer Update
Day 6 - I still have not gotten any call from Vodacom regarding anything, no update on my service being fixed just a nice threat that I will pay R3000 if I cancel a service that isn’t working - as we wait.
Vodacom's replyOfficial
12 Dec 2024, 08:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today you have confirmed that the fibre has been restored. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2024, 08:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today you have confirmed that the fibre has been restored. Regards Vodacom Consumer Website Team
Best regards,