WS
Wynand S
1 reviews | Active since Jul 2018
07 Jan 2025, 14:11
Fiber cable repair not happening!
Good day
My fiber cable was damaged by accident on the 30th of December. I logged a ticket and was told that a technician will be assigned to my case within 24 to 48 hours. My wife called twice to follow up. It is now 9 days later and no-one has been assisgned to my case!!
Why do I always have to complain on Hellopeter before something happens??
Please urgently restore my fiber!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jan 2025, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2025, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
WS
Wynand S's updateReviewer Update
09 Jan 2025, 11:39Hi there
Another 2 days have passed and no one has contacted me. Total 11 days without fiber. What is the hold up?
Another 2 days have passed and no one has contacted me. Total 11 days without fiber. What is the hold up?
WS
Wynand S's update09 Jan 2025, 11:39
Reviewer Update
Hi there
Another 2 days have passed and no one has contacted me. Total 11 days without fiber. What is the hold up?
Another 2 days have passed and no one has contacted me. Total 11 days without fiber. What is the hold up?