RP
Riech P
1 reviews | Active since May 2018
09 May 2025, 18:29
Fiber Account Still Suspended Despite Promises
I'm extremely disappointed with Vodacom Fibre service that I received. I was promised multiple times that my suspended account would be reactivated, yet nothing has been done. No follow up, no urgency, just empty promises. This is not the level of service anyone should have to deal with.
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Replies (3)
Vodacom's replyOfficial
10 May 2025, 10:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2025, 10:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Riech P's updateReviewer Update
12 May 2025, 11:37Good day Vodacom
I am writing to follow up on a complaint I previously submitted. I appreciate your initial response indicating that someone would contact me regarding the matter. However, I regret to inform you that I have not received any such call.
In an effort to follow up, I contacted your support team and was once again told that Vodacom needs to send an application and await feedback from Vet, when already have account with Vodacom. This is the same explanation I was given previously.
This ongoing lack of communication and resolution is unacceptable.
Regards
Riech
I am writing to follow up on a complaint I previously submitted. I appreciate your initial response indicating that someone would contact me regarding the matter. However, I regret to inform you that I have not received any such call.
In an effort to follow up, I contacted your support team and was once again told that Vodacom needs to send an application and await feedback from Vet, when already have account with Vodacom. This is the same explanation I was given previously.
This ongoing lack of communication and resolution is unacceptable.
Regards
Riech
RP
Riech P's update12 May 2025, 11:37
Reviewer Update
Good day Vodacom
I am writing to follow up on a complaint I previously submitted. I appreciate your initial response indicating that someone would contact me regarding the matter. However, I regret to inform you that I have not received any such call.
In an effort to follow up, I contacted your support team and was once again told that Vodacom needs to send an application and await feedback from Vet, when already have account with Vodacom. This is the same explanation I was given previously.
This ongoing lack of communication and resolution is unacceptable.
Regards
Riech
I am writing to follow up on a complaint I previously submitted. I appreciate your initial response indicating that someone would contact me regarding the matter. However, I regret to inform you that I have not received any such call.
In an effort to follow up, I contacted your support team and was once again told that Vodacom needs to send an application and await feedback from Vet, when already have account with Vodacom. This is the same explanation I was given previously.
This ongoing lack of communication and resolution is unacceptable.
Regards
Riech
RP
Riech P's updateReviewer Update
09 Jun 2025, 09:28Dear Vodacom Customer Care,
I am writing to formally dispute an invoice I received today, which incorrectly states that I owe money on a Fibre contract. Please be advised that I am no longer a Vodacom Fibre customer.
In August 2024, when my previous contract was due for renewal, I explicitly opted for a month-to-month contract due to the poor service I had received. After continued unsatisfactory service, I made the decision to terminate my account and port my services to a different provider.
Today, I was informed by your consultants that I was allegedly signed up for a 24-month contract. This is entirely false and was done without my knowledge or consent. I did not agree to or sign any new 24-month contract. I find this not only unacceptable but a serious breach of customer trust and potentially *****ulent conduct on the part of your agent.
It is not my responsibility to “log a dispute” for an error or misconduct that originated from within your company. I demand that this matter be rectified immediately by:
Regards
Riech
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I am writing to formally dispute an invoice I received today, which incorrectly states that I owe money on a Fibre contract. Please be advised that I am no longer a Vodacom Fibre customer.
In August 2024, when my previous contract was due for renewal, I explicitly opted for a month-to-month contract due to the poor service I had received. After continued unsatisfactory service, I made the decision to terminate my account and port my services to a different provider.
Today, I was informed by your consultants that I was allegedly signed up for a 24-month contract. This is entirely false and was done without my knowledge or consent. I did not agree to or sign any new 24-month contract. I find this not only unacceptable but a serious breach of customer trust and potentially *****ulent conduct on the part of your agent.
It is not my responsibility to “log a dispute” for an error or misconduct that originated from within your company. I demand that this matter be rectified immediately by:
- Cancelling any supposed 24-month contract that I did not agree to;
- Reversing the charges on the invoice sent to me;
- Confirming in writing that my account has been closed with no outstanding balance;
- Investigating the actions of the agent who made this unauthorized change to my contract.
Regards
Riech
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RP
Riech P's update09 Jun 2025, 09:28
Reviewer Update
Dear Vodacom Customer Care,
I am writing to formally dispute an invoice I received today, which incorrectly states that I owe money on a Fibre contract. Please be advised that I am no longer a Vodacom Fibre customer.
In August 2024, when my previous contract was due for renewal, I explicitly opted for a month-to-month contract due to the poor service I had received. After continued unsatisfactory service, I made the decision to terminate my account and port my services to a different provider.
Today, I was informed by your consultants that I was allegedly signed up for a 24-month contract. This is entirely false and was done without my knowledge or consent. I did not agree to or sign any new 24-month contract. I find this not only unacceptable but a serious breach of customer trust and potentially *****ulent conduct on the part of your agent.
It is not my responsibility to “log a dispute” for an error or misconduct that originated from within your company. I demand that this matter be rectified immediately by:
Regards
Riech
AttachSearchReason
ChatGPT can make mistakes. Check important info. See Cookie Preferences.
I am writing to formally dispute an invoice I received today, which incorrectly states that I owe money on a Fibre contract. Please be advised that I am no longer a Vodacom Fibre customer.
In August 2024, when my previous contract was due for renewal, I explicitly opted for a month-to-month contract due to the poor service I had received. After continued unsatisfactory service, I made the decision to terminate my account and port my services to a different provider.
Today, I was informed by your consultants that I was allegedly signed up for a 24-month contract. This is entirely false and was done without my knowledge or consent. I did not agree to or sign any new 24-month contract. I find this not only unacceptable but a serious breach of customer trust and potentially *****ulent conduct on the part of your agent.
It is not my responsibility to “log a dispute” for an error or misconduct that originated from within your company. I demand that this matter be rectified immediately by:
- Cancelling any supposed 24-month contract that I did not agree to;
- Reversing the charges on the invoice sent to me;
- Confirming in writing that my account has been closed with no outstanding balance;
- Investigating the actions of the agent who made this unauthorized change to my contract.
Regards
Riech
AttachSearchReason
ChatGPT can make mistakes. Check important info. See Cookie Preferences.