Fiber

I sighed up for fiber connection more than a month ago I was told my ariais covered when I signed. The router was sent to me a few weeks ago, I have been calling the help line to find out when they will come to install it and I never got an answer told that they will get back to me. They never did and today when my wife phoned they say now we are not covered. When I went to the Alberton City Mall shop on Saturday where I signed up that it's now not there problem they only sell the product and refused to help me.