fiber

my fiber has been down for more than a week. with endless calls with customer case, and lots of empty promises we finally got a appointment for today at 4pm, at 15:55 they phoned and said the tech won't make it because he is sick, what I can understand, BUT now they only have ONE TECH FOR THE WHOLE NORTH WEST ??? How is that even possible?? and the next available appointment is on monday. Now I need to understand because the tech need to rest tomorrow, saturday and sunday but I can't do ANYTIME for almost 2 weeks now because my fiber is down. I need to understand but then it comes to paying my bill vodacom don't understand and just cut my line. I would not recommend vodacome fiber, there are endless problems, and they take days/weeks to make an appointment and sort out the problem. Did I mention this isn't the first time, everytime they install a new line in our estate the fiber is down for atleast a week. on the point to cancel ALL MY VODACOM LINES!!!!!!!!!!!!!!!!!!!!!