Felt like a ********

<p>Good day,</p> <p>I was advised during the week that I am able to upgrade my cellphone device in with a shock I was told that once sitting in front of the consultant at Vodacom (Cape Gate, Cape Town Brancj) that I'm able to do so. Upon inquiring "Why?" another Vodacom Agent at their call centre merely told them that my credit score was too low and that they can NOT help me. From a customer experience perspective that has been the WORST experience of service received. There's nothing they can do or enquire, or even help to assist me. They also just said that I needed to contact Experian, as they are informing their systems that I am a BAD credit customer. Just in MAY 2016 (This year may I add) I received a credit report from TransUnion where my status is shows as Excellent that I am in the green.</p> <p>I have spent over 1 hour just to get registered on Experian's website, after completing multiple questions to request another report, just to be told once receiving a ping, a username, a password and the works the following error message: Credit Report Detail Level: Personal Details and Account Summaries Only (Please fax (011- ********** ) or email ********** a copy of ID and Proof of Residential Address)</p> <p>I am utterly dumbstruck and frustrated with the whole process, and this just to upgrade my phone device which I have in the past 20 years NOT MISSED ONE Debit Order payment!!! - I truly feel like I am being treated like a ******** and am disgusted at both Vodacom and Experian's service of expertise. Everyone is just "Doing their job" and says "Sorry - Can't help!"</p> <p>Now here's the email you requested, Experian (with the reference number). I'm tired of being nice and understanding. I want this sorted out and resolved with immediate effect!</p> <p>Kindly contact me on 082 *** XX35 URGENTLY and UPDATE my credit record, as TransUnion has done over a year ago!</p>