NC
Nadea C
1 reviews | Active since Jul 2014
06 Jun 2019, 10:42
Felicia not a good brand representative
I called in today to cancel a number on my profile as it's no longer feasible. I spoke to an agent, Felicia (or so I believe as when I asked her to repeat it, she put the phone down). My complaint is purely focussed on Felicia. She should not be doing the work she is doing. She was extremely unfriendly and rude and disregarded my question at the end. I cannot believe she just ****ed the call when I asked her for her name. Luckily I remembered it, it's just the spelling that's unclear. time of call: 10:32 on 6 June 2019
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Replies (3)
Vodacom's replyOfficial
06 Jun 2019, 11:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 11:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jun 2019, 12:39Dear Nadea,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply06 Jun 2019, 12:39
Official
Dear Nadea,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
NC
Nadea C's updateReviewer Update
06 Jun 2019, 12:43Hi,
Thank you, I spoke to Ashwin who explained the process of escalation to ensure Felicia receives the necessary training to improve her customer service.
Ashwin is definitely the right guy for the job as his tone was calm, collected, he is informed and knew what to say to rectify the matter. And he reassured me that my cancellation has been processed successfully.
Thank you, I spoke to Ashwin who explained the process of escalation to ensure Felicia receives the necessary training to improve her customer service.
Ashwin is definitely the right guy for the job as his tone was calm, collected, he is informed and knew what to say to rectify the matter. And he reassured me that my cancellation has been processed successfully.
NC
Nadea C's update06 Jun 2019, 12:43
Reviewer Update
Hi,
Thank you, I spoke to Ashwin who explained the process of escalation to ensure Felicia receives the necessary training to improve her customer service.
Ashwin is definitely the right guy for the job as his tone was calm, collected, he is informed and knew what to say to rectify the matter. And he reassured me that my cancellation has been processed successfully.
Thank you, I spoke to Ashwin who explained the process of escalation to ensure Felicia receives the necessary training to improve her customer service.
Ashwin is definitely the right guy for the job as his tone was calm, collected, he is informed and knew what to say to rectify the matter. And he reassured me that my cancellation has been processed successfully.