Fees outstanding not communicated at upgrade time

I recently upgraded my contract with Vodacom and I have been a client for a very long time.

My call with the advisor and agreement to my new installment was agreed upon and everything was finalized.

My debit order this month was about R500 more than the agreed amount and when I questioned it they explained to me that there are still 1 month of device fees left that needed to be paid. I then informed the call centre that if they have disclosed this at the upgrade of the phone then I would not have upgraded yet and waited for the device fees to be paid up.

The call centre advised that this will be investigated and a ticket loaded. That does not solve my problem. I have to pay the money or my line that I use for work will be suspended.

You guys need to make sure that there is transparency with regards to billing when it comes to upgrades and to advise clients correctly.

I would like the fees additional money be paid back to my account to where the debit order is loaded as I never agreed to this. You guys can write these fees off as you guys messed up by not disclosing all information.