SK
Sonja K

1 reviews | Active since Jan 2012

03 Aug 2018, 08:57

Fees deducted twice for phone returned to Vodacom

I've taken a contract out on a coral blue samsung s9 but decided that I rather want a purple one RAM came and took the coral blue phone back but I was billed by Vodacom for both phones in July and they deducted R317 twice for activation of both phones. If I owe them money they can't wait to phone you to demand payment so I want to demand payback to my account for this mistake Vodacom made.

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2018, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

SK
Sonja K's update07 Aug 2018, 13:26
Reviewer Update
No payback for the R600 and R317 received yet