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HP
Helen P

1 reviews | Active since Dec 2011

09 Sept 2024, 09:10

******* fees

I battled with Vodacom at the beginning of August regarding my contract and my airtime. After awhile that was sorted BUT not once was I told that I would be charged a migration fee. Not a peep from the many consultants that I spoke to. *********** subscribers and I cannot phone and query and be pushed from pillar to post. Very unhappy with with held info especially as a pensioner. All round my experience has been terrible.

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Replies (4)
HP
Helen P's update09 Sept 2024, 10:07
Reviewer Update
I don't know why half my review was removed. I am being ********** by Vodacom.. Hidden costs !!!!
Vodacom
Vodacom's reply09 Sept 2024, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

HP
Helen P's update10 Sept 2024, 11:20
Reviewer Update
When is in due course? This week,.next month , next year? Same as last time. Many complaints before i was contacted. I have been charged for something that I was NOT told by any consultant. Fed up.
Vodacom
Vodacom's reply10 Sept 2024, 16:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have credited the migration fee of R402.50.

Have a lovely day further. Regards Consumer Website Team

Best regards,