Feels like home affairs

Went to Facebook to complain about poor service from vodcom fibre and found another 300 unhappy customers. You guys need an efficient operations team, please hire one! Called to raise a concern about my fibre just not working, They said someone would get back to me in 24hrs. no one ever did. when you speak to the team, its like being at home affiars. you feel like you being done a favour. No apology for lack of response or feedback, no sense of urgency after more that 7 days of no service. Would expect atleast an apology given that they promptly took my money then proceeded to cancel my service with no explainintion. Nolisindiso did try but i feel like she also gave up calling me back after Vumatel just failed to pitch up! You ask to speak to the Manager, you hold for close to 10 min only to be told that the manager is on another call. Great! As i said, feels like Home Affairs. SR ***