Feels like *****

I keep getting surprised by Vodacom's service...in a very unpleasant way. One of my contracts with Vodacom came to an end and I continued to get billed for airtime because I hadn't asked for the line to be converted to prepaid. I walked into The Cresta Mall outlet in November 2022 and asked for this to be done. I was told that I couldnt do it in branch and needed to call their call centre for this. I wasn't happy with this response because as far as I am concerned if I'm in a vodacom outlet then I should be served. Eventually one of the guys gave me a phone to call the call centre. I spoke to a gentleman who assured me that I am better off leaving the line on contract as I was getting discounts because of this line. He told me that in the following month my bill would reduce from R1,100 to around R850 due to these discounts and after 3 months he would call me for further discounts that would take my bill to just over R500. I obviously accepted that but we are now in May 2023 and guess what, my bill is still R1,100. I don't know what ***** looks like but it surely feels like I was de*****ed. My advise to anyone dealing with Vodacom is just be careful of what is promised, very difficult to trust these guys. This is not my first unpleasant encounter with them....starting to feel like it's personal :(