Feeling very annoyed and helpless with terrible service from Vodacom

<p>I have taken on a new data contract with Vodacom. When they debitedy account yesterday, I learned that I was overcharged. I called yesterday morning and spoke to consultant #1, I explained my story and she then transferred me to consultant #2 in the accounts dept. I was put on hold for about 20mins then the phone cut and I taken to the part where I must rate the call, so I hung up and called again. </p> <p> </p> <p>I spoke to consultant #3 and had to tell my story again and was again transferred to the accounts dept to speak to consultant #4 who kept telling me that he cannot speak for the consultant that sold this contract to me. He then put me on hold so that he can discuss this with the sales dept. After some time he came back to me and said the dept was closed for the day so I should call the next day. I then received an smsed asking if my query was resolved and I responded "NO". I received a call from consultant #5 whom I had to explain my issue to once again but the Sales dept was not available so I was promised that they would call me back the next day in the morning we can resolve this with the Sales dept. </p> <p> </p> <p>Today came and I did not receive a call so I called again, this time the accounts dept. I spoke to consultant #6 and had to explain my query once again and he put me on hold for another 20mins because he was having a discussion with the Sales dept. He then transferred me to consultant #7 who asked me security questions, put me on hold and I was hung up on again. I received the same sms asking if my query was resolved and I rep****. Consultant #8 called and I had to explain my query AGAIN and she said she'd call me after my meeting to finally resolve this. I have still not received a call to resolve this. About 8 consultants later and nothing!</p> <p>I feel like I was **** to by the sales consultant and I will not accept being overcharged, considering how expensive they are already. </p> <p> </p> <p>This is not the first time that I have not been assisted by them and I'm seriously considering to port to another service provider, since they are unable to value their customers. </p>