JP
Janneman P

1 reviews | Active since Jun 2018

12 Jun 2020, 22:07

Feeling helpless and frustrated!

Just no respect for clients! Its a shame that companies can get that care free and I wish I had the time to start action or client team up toward being treated this way! 6 Months since I reported signal issues that was never a problem and technicians sending whatsapp saying they are on their way and never shows up, several calls and sms to technicians and now being bluntly ignored by the same technicians. Problem still persists! I have been paying my 7 contracts every month and cant enjoy the benefit! But as long as Vodacom has their money they are happy! I am so frustrated and this feeling of being so helpless against a giant company is not fair and something should be done preventing companies like Vodacom just getting away with this!

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2020, 10:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JP
Janneman P's update11 Jul 2020, 08:56
Reviewer Update
1 month has passed! Not 1 phone call! I did get a problem resolved sms!! What did you resolve?
After this post Stephen your radio technician who’s number I got from previously complaining about this made several promises! I shared this post with him and also said that I will resort to Icasa for assistance! The same evening he made arrangements for signal booster installations! Nothing was done! He again resorted back to ignoring me and any sms I sent him!
How does a individual win against a giant company like Vodacom?
Its time that South Africans stand together and proof a point! You just cant keep on winning this game!!
Do I stop payment, then you according to the contract I signed can take legal action! What is my rights if you cant deliver?