FEELING HELPLESS

I CALLED YOUR CALL CENTER ON THE 9TH FEBRUARY 2015 TO REQUEST FOR A COPY OF MY CONTRACT. I WAS TOLD THAT I WILL GET IT WITHIN 24 HOURS, WHEN I CALLED ON THE 10TH OF FEBRUARY TO FOLLOW UP, THE 2ND AGENT TOLD ME IT TAKES 7 WORKING DAYS AND MY QUERY HAS BEEN BOOKED WITH THE WAREHOUSE AND I NEED TO FAX A COPY OF MY ID AND A REQUEST STATING WHAT CONTRACT AM I REFERRING TO AND I DID THAT. I INFORMED THE AGENT I SPOKE TO ON THE 9TH THAT I DO NOT HAVE A CELL PHONE AT THE MOMENT AS I NEED TO FIX IT WITH ADH AND THEY NEED A COPY OF MY CONTRACT AND YOUR AGENTS WILL HAVE TO USE LAND LINE NUMBER TO CONTACT ME, AND I GAVE HER THE NUMBER. I DID A FOLLOW UP ON THE 16TH OF FEBRUARY AND I WAS TOLD THAT THE CASE HAS BEEN CLOSED AND THE NOTE ON THAT IS..THEY CAN'T FIND A COPY OF MY UPGRADE CONTRACT. I WOULD LIKE TO KNOW WHO SAID ANYTHING ABOUT AN UPDRADE AS I NEVER DID ANY UPGRADE WITH YOU, I ONLY HAVE ONE CONTRACT WHICH I TOOK IN NOVEMBER 2013. TODAY IS MY 7TH DAY AND THAT MEANS I NEED TO GET THAT COPY BEFORE 5 PM TODAY. I DON'T KNOW HOW YOU DEEM YOUR AGENTS COMPETENT WHERES THEY CAN'T EVEN ASSIST WITH A SIMPLE THING. MY REFERENCE NUMBER IS A1-WYJ4-H491GD. MY CONTACT NUMBER IS ***.