KM
Karabo M

1 reviews | Active since Nov 2016

26 Jan 2018, 07:56

Feeling Defeated

It's been twice this week right now, complaining about the same thing. I've called the call centre on Wednesday about abnormal data usage on my phone and my data just disappearing whilst I'm not in any applications and guess what, it happens again. I'm starting to think that this is a problem with the network, cause these problems have been repetitive and it seems like vodacom isn't prepared to do anything about it.

I'm really tired of reasoning the same issues. I cannot be using data while I'm not on any application that consumes my data. I have my background data switched on and also went into every application to switch it off completely and yet the same thing still happens, I would vodacom to provide a solution. I'm really fed up now and the next thing that will happen is you guys losing a customer.

0
Replies (3)
Vodacom
Vodacom's reply26 Jan 2018, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Jan 2018, 15:51
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS

Best regards,

KM
Karabo M's update31 Jan 2018, 10:57
Reviewer Update
Good day Which department is that and how have they reactifed the issue? I still haven't received any call back regarding this complaint.