Feeling Cheated - Data Dissapearance
<p>VERY IMPORTANT - I have uncapped wifi at home and at work. NO background applications running. ONLY update when connected to wifi.</p> <p> </p> <p>On Saturday evening I uploaded 100MB which dissapeared within 15 minutes.</p> <p> </p> <p>Yesterday I received my monthly 250MB which I usually only use up by the 20th (because I have wifi both at work and home). This morining I received an SMS to tell me that my data bundle is depleted. HOW IS THIS POSSIBLE!!??? I was only not connected to wifi from my work to my home (which is a 10 minute drive) - during which I DO NOT USE MY PHONE</p> <p> </p> <p>LOCATION SWITHCED OFF!!!!!</p> <p> </p> <p>Please explain?!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Linri,
I hope I was able to improve your Vodacom Experience.
Regards,
Cassandra
Best regards,
Dear Linri,
I hope I was able to improve your Vodacom Experience.
Regards,
Cassandra
Best regards,
Thank you for the prompt response.
I am happy with your customer service. I really just hope the data don't dissapear again. Will check all my settings again.
Thank you.
Linri
Thank you for the prompt response.
I am happy with your customer service. I really just hope the data don't dissapear again. Will check all my settings again.
Thank you.
Linri