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nirisha M

1 reviews | Active since May 2015

11 Jul 2015, 06:55

FEEL ****MED BY VODACOM WITH DEALS

I TOOK A NEW CONTRACT WITH VODACOM VIA GAME GATEWAY.THE OFFER WAS 2 x VODACOM SMART TABS AT R99 A MONTH.FEWS DAYS AFTER RECEIVING PHONE IN MAY I WAS SENT AN EMAIL ADVSING OF CHANGE OF NUMBER DUE TO TECHNICAL ERROR ON MY CONTRACT TAB.THE OTHER TAB WAS TO BE A PREPAID ONLY AS IT WAS LIKE A FREE DEAL.AFTER THEY ADVISED ME OF CHANGE IN NUMBER I WAS NOT ABLE TO USE TAB FOR 2 WEEKS AS BOTH NUMBERS WERE INVALID.AFTER CONTIONIOUS CONVERSATIONS WITH VODACOM IT WAS FINALLY RESOLVED ONLY TO END UP WITH ANOTHER ISSUE.<br> I RECEIVED 2 INVOICES IN JUNE.ONE SHOWING AN AMOUNT OF R126.00 AND THE SECOND INVOICE SHOWED AN AMOUNT OF R1526.00.THERE WAS AN AMOUNT OF 1386.00- ONCE OF FEE FOR THE FREE TAB.I WAS SHOCKED AND SPEECHLESS SO I CONTACTED VODACOM WHO VERIFIED THE AMOUNTS AND AFTER I TOLD THEM OF FREE DEAL I WAS TOLD TO GO BACK TO GAME.I DID SO THE FFG DAY AND I HAD SUNITA PHNE VODACOM AND THEY LOGGED IT BUT TILL TODAY THE 11JUL15 I HAVE NOT YET HAD THIS SORTED.SUNITA EVEN ADVSED THEM THEM ITS A FREE DEAL.I ALSO WENT TO VODACOM ENQUIRES AND NOBODY SORTED IT OUT, I HAVE NOW RECEIVED A STATEMENT OF 1826.00 OUTSTANDING ON MY ACCOUNT.HOPEFULLY IT GETS RESOLVED AS NO PAYMENT MADE ,PATHETIC SERVICE.

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2015, 07:51
Official
Hello nirisham,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website