Feedback was given and yet no rectification was done on my account.

Good morning. Yes feedback was given, yet no rectification was done on my account. The call center phoned me to collect the product with no prior arrangements to when and time for me to be ready for them and my bill is still showing that those two lines have not yet been removed from my name. 1. Why should I return the product if you (vodacom upgrade personal) made it sound like a gift and not a upgrade as these line was upgrade previously without me receiving the ****les. In other words the ****les should be mine from a the previous upgrade? 2. The upgrades was done without my concent. Please will you rectify my account before I make any payments and email me an updateded statement? Kind regards