WB
Wendy B

1 reviews | Active since Nov 2009

08 Sept 2016, 14:58

Feedback regarding Data

<p>I have phoned the callcentre yesterday on 082 111, I asked a gentlement by the name of Happy to please help me as I have an enquiry regarding the data being used on my wifi contract.</p> <p> </p> <p>I explained to him I get my 2 Gig data onthe 1st of every month and a day later all the data is used up and I don't understand this. We are not doing any updates from the wifi and the automatic updates are also off. He advised me that he will be able to look for me to see what sites is used that uses the data.</p> <p> </p> <p>I told him that there are 2 cell phones and 1 ipad linked to the wifi, Happy told me that he will be able to tell me what sites is used that is using all the data but I will have to hold on becuase it might take some time to get the information. I did agree to hold on and 20 min later he advised me that he would rather phone me back as it is taking very long.</p> <p> </p> <p>Well I am still waiting for Happy to phone me back, clearly customer service is not important to Vodacom, you are getting your money every month from my account so why should you now worry about a customer and to assist a customer.</p> <p> </p> <p>If anyone are still interested in customer service please be so kind to help me, or I will just stop the contract when it is due for an upgrade and I will also stopp the other contracts once they can be cancelled.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 07:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,