Feedback on hello Peter received not honoured

<p>4 hours ago I got feedback a consultant will phone me in due time. How much time is that? 24 hours , 7 days two weeks a month? This looks like just an automated response to make the customer think that Vodacom is looking at the complaints when they actually don't. They prefer to hide behind call centre nrs and sms service and automated replies. They don't give you a chance to speak to someone higher up the chain to resolve the problem</p>