DB
Delni B
1 reviews | Active since Jan 2024
07 Apr 2024, 10:10
Feedback on employees
After a huge struggle I could finally upgrade. I went to Vodacom Menlyn where a lady, Gift helped me. She is thorough, friendly and helpful. She also resolved issues from 2020 and she did way more than her colleague at the same branch. Thanks to her I got my upgrade and issues with my account is something of the past. I would highly recommend her. Ma'am Gift, thank you so much for your assistance and kindness. Keep up the excellent work
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Replies (3)DB
Delni B's updateReviewer Update
07 Apr 2024, 10:15Ps. At the same store there is a guy called Craig, who delivered poor service. He didn't phone me back as promised. I asked him to cancel a contract which he also did not do. I struggled to get a hold of him as his always not in store or apparently busy. Seemed as if he did not want to assist me
Went back to the store, and he was the first available consultant. I blatantly refused to go to him as he is not reliable and delivers extremely poor service. If you want something done and someone who keeps to a promise, ask for the consultant Gift. She will sort you at in no time.
Went back to the store, and he was the first available consultant. I blatantly refused to go to him as he is not reliable and delivers extremely poor service. If you want something done and someone who keeps to a promise, ask for the consultant Gift. She will sort you at in no time.
DB
Delni B's update07 Apr 2024, 10:15
Reviewer Update
Ps. At the same store there is a guy called Craig, who delivered poor service. He didn't phone me back as promised. I asked him to cancel a contract which he also did not do. I struggled to get a hold of him as his always not in store or apparently busy. Seemed as if he did not want to assist me
Went back to the store, and he was the first available consultant. I blatantly refused to go to him as he is not reliable and delivers extremely poor service. If you want something done and someone who keeps to a promise, ask for the consultant Gift. She will sort you at in no time.
Went back to the store, and he was the first available consultant. I blatantly refused to go to him as he is not reliable and delivers extremely poor service. If you want something done and someone who keeps to a promise, ask for the consultant Gift. She will sort you at in no time.
Vodacom's replyOfficial
07 Apr 2024, 22:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2024, 22:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Apr 2024, 22:34 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2024, 22:34
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,