AB
Angus B

1 reviews | Active since Jan 2016

04 Feb 2016, 16:32

Feedback from misleading sale of contract

A few weeks ago I reported that Vodacom mislead me into taking out a new contract, I posted it on Hello Peter and Vodacom rep**** saying that they will refund me for the months that I paid and that the contract will be cancelled and that my name will be cleared from the blacklist.<br> <br> But that was it, just a phone call to say that, that was the plan going forward, until today, still no action has been taken with regards to refund, cancelling of contract and blacklist. I emailed Vodacom continuously, but without any luck.<br> <br> This is by far the worst customer service I ever experienced.

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2016, 22:25
Official
Hello Angus1987,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites