Feedback and passing the buck

IT has come to a conclusion that Vodacom and Cellsure are unable to explain to me why was the phone fit without my signature <br> <br> I have been advised by ICASA that i need to escalate my dispute to a managerial level and if i'm still not assisted i can raise the matter with them.<br> <br> I have been in constant communication with Randal October and he hasn't helped me in finding out why was my phone fixed with out my signature and why is my excess so high as the phone wasnt water damaged... on the 17.12.2015 I received and sms stating that my matter is being audited and i will get feedback within 2 working days today its the 4th working day and still no response .This sms came from Paul Hendricks<br> <br> I was advised by Randal that i should pay the R600.00 and they will refund me R300.00 in airtime , i told him that i will not pay the excess till this matter is sorted to my satisfaction as i know wht happened is ******** .<br> <br> <br>