Feedback

I have written to VODACOM 3 times since 27 March 2018 to their complaints email address ********** I have even visited their branch at Centurion and spoke to a lady called Shaelene Maniram about my handset upgrade, their automated reply says "Your reference number can be seen in the subject of this email and you will receive a call within 24 - 48 hours " but to my disappointment I haven't had any feedback from VODACOM to date, and now it is almost 6 months that I am paying for phone contract that I not even using.