ZN
Zenande N

1 reviews | Active since Sept 2017

28 Sept 2017, 17:44

Feedback

I was a victim of identity theft/impersonation where someont in Polokwane was using my details to apply for cellphone contracts. I reported the case at vodacom and even sent the documents they requested on the 2nd of June 2017 till today I haven't received a letter that states that I have been cleared after their ***** department had conducted and concluded their investigation. I phone them almost everyday to follow up and empty promises are made.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2017, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,