Feedback

On Saturday 31 October 2015, I went to the Alberton branch and requested a phone. I was upgraded without a phone 2 months back since I did no want it. I then requested that I need a phone since it was lost and I was told that I can get a new phone because an upgrade was done two months back and I choose the no phone option. Yes I did choose it and now my phone is lost. I did not know that it was going to be lost. I even offered them to pay for two months since my installment had gone done. They still refuse me a phone.I asked why don't they add extra 2months on my current account and they still refused. Either way, I am bringing more money to Vodacom.I AM A RED VIP CLIENT....What is point of bringing more money but when I need help I do not get it. I was told that the manager in Alberton will contact me on Monday 02 November 2015 and I am still waiting...today is Tuesday. ALL I need is to get a new phone and I do not have a problem if my premium changes back to the normal one...My number is ***