TM
Thato M

1 reviews | Active since Oct 2024

29 Apr 2025, 09:53

FEED UP CLIENT

Vodacom accounts department deserves a 0 rating. If you thinking of getting a Vodacom contract then don't waste your time because you will be paying for amounts no one knows about and no one wants to be accountable for their incompetence. I asked for them to get records of all my calls nobody is entertaining that conversation or is willing to get hold of those records. On the other hand, they are very quick to report your records to Experian whereas they're at fault. I will only pay for the amount they say I owe because it will affect my credit record. I will never get any new contract with them let alone recommend them. I have the same issues with them every year.

0
Replies (2)
Vodacom
Vodacom's reply29 Apr 2025, 12:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

TM
Thato M's update29 Apr 2025, 17:48
Reviewer Update
Yes they called but No accountability taken, not even providing solutions to favour both parties. We always pay for the incompetence of your employees.

Having a contract with Vodacom has been nothing but emotionally draining. In this economy the last thing you want is your service provider to inconvenience you.

I still stand with not recommending Vodacom contract to anyone.