Feed back non existent

I posted a complaint about a month ago regarding a contract that was incorrectly loaded on my name.I took out a my 2 gig top up and the consultant loaded it as a open contract resulting in a high bill for end march.The response I got on hello peter is that you would get back to me and investigate.Well I'm still waiting and the amount has been deducted from my account for a fault that Vodacom made.This is shocking but expected from you as I have never dealt with such *********** people in my life.A contract is binding for both parties but seems Vodacom only seems to think that a contract is binding for the consumer and does not apply to them.Again it's a case of a big company bullying the little guy knowing that the time it takes to take it to court and the costs there of is difficult so Thank you Vodacom for allowing this to happen clearly my 18 years loyalty to your company means nothing.I send this message with a heavy heart and complete resignation to the fact that I will have to let this matter go and accept the R10 000 debited from my account for a contract that was a top up which should have cost me R489