RE
Rudolf E
1 reviews | Active since Nov 2018
18 Jan 2021, 13:55
FedUp with Vodacom
Im getting absolutely fedup with Vodacom!!
Its been months that I still havent had any confirmation If Ive been taken Off of ITC for a R5 they forgot to deduct or Whatever, If you phone the legal team No they provide in their private comments, your number is not found, try and phone customer care - good luck with that, use of Tobi doesnt help, then they say dont worry we will phone you, you wait weeks to months on end and still nothing!
How does a company work like this? Its revolting - they make a mistake then its your problem and your the one that needs to struggle to get their mistake sorted out.
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Replies (1)Vodacom's replyOfficial
18 Jan 2021, 15:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2021, 15:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
