Fedup with vodacom

Can Vodacom not provide a meter service nothing improves at all vie never ever received such Appalling Services not even from a small tuck shop or anything place like the service I received from Vodacom.

A service that I have to pay for a service that I have to work hard for.

Do the staff at Vodacom care not hey don’t they don’t care at all that we have to pay for such **** service the people who pay there salaries and make sure they have a job everyday.

My endless problems are giving me sleepless nights it really is effects my ability to do my job to the best of my ability because I continently have to stress about it.

Here is a small list of what I have experience from Vodacom.

1. They billed me For insurance that they where not suppose to Based on the contract this was free took them almost 8 months to sort out. I had to keep calling and contact acting them then when I did I got quite a number of bad attitudes.

2.asked for an itemised bill never received it at call called them up told them I did not received it was told this will be removed yet it has not been removed.

called again advised them to cancel the itemised bill as I cannot wait for it anymore.

Got a bill with multiple charges on for catch up bills. and they over billed me R125 more than my agreement was which is R190.

3. made multiple complaints and calls to tell them to fix it as I would like a refund for the money they have been over billing me for. no feedback what so ever received.

Latest one now. is I went into the Parow Centre branch on Friday to do a sum swap Paid R63 to do the sum swap was told this would work in 4 hours waited 5 hours still nothing called the contact centre and was told it can take up to 24 hours to work must call back the next day.

checked the next day nothing called them again and I was told to go to the store. I went though the store and was assisted by a guy who told that he called some department and that they will call them everything has been sorted out.

got home nothing its not working then I called into the Cc and was told that there back office team is closed and that I must call back on Monday they will escalate this for me. and someone will call me back.

waited for a call back no call back. vie made over 20 calls to the contact centre over the weekend called them again this Morning and was told that because my sister used this sum(its her phone I bought for her) while she was working at Vodacom more than a year ago she need to call there manager at merchants and have this rectified. as they work for different campaigns she the manager Yvonne that there campaign is bytes and that they have WNS and also merchants because my sister worked at merchants she must find a manager or call her old manager and ask them to fix the sum swap.

I then explained to her that my sister no longer works there and she does not have any contact details for management there and that they cannot expect her to call them to fix it. she then told me this is the process and that it is the way it is. she will email her colleague at merchants and ask them to fix it and she will call me back soon.

GUESS WHAT NO CALL BACK.

called the store and told them my sum swap is till not working and I was told that I need to make time to come to the store again. I explained to the guy I cannot as I work and I don’t have time during the week and they not sort it out and get back to me I told him why should I make time when it was not my error he then took my number and said he will cack me back

GUESS WHAT NO CALL BACK.

Because of this sim swap I have to pay to travel to the store this cost money out of my pocket not money Vodacom will pay.

I wont even get my money back for the sum I paid that is not working.

there is one thing Vodacom does rite though they never miss a direct debit date they take there payment on time every month.

I need this sorted and I would like my money back. I will never ever recommend anyone to join Vodacom and I will also share my complaint on social media so people can see the kind of service Vodacom gives for the arm and leg they charge people for there ****ty service. If I was not in contract with them I would leave there network as soon as i’m out of contract ill change networks