Fedup with bad service!

<p>On the 30th of November 2016, I changed my cellphone contract and I was promised (after I held on for 30 minutes) , that this will be done, at no additional charge, the next day - the 1st of December 2016. They remind us of course quite clearly that all calls are recorded.... they better go track my call to them... During December I looked on the website and noticed that my contract has NOT been changed. I called customer care again and I have still had NO FEEDBACK. Today, I receive my account via e-mail. I am livid!!! Now I am charged for the new contract for December 2016 and for January 2017.!!!! If this is not sorted out by COB tomorrow, the 13th of January 2017, I will cancel my contract with Vodacom. I am fedup with their service!!! What's happened to Vodacom??????</p>