FEDUP WITH BAD AND *********** SERVICE

I upgraded my contract x2 weeks ago with a lot of joy and good service I got from the online service agent that assisted me. I was told that my specific phone the Samsung Note 4 & Gear S was currently out of stock and I needed to wait for about 7-14 days for it, which I understood and was fine with. To my surprise my phone got delivered within 4 days from order date whereby I was delighted with that. The problem started today 06/02/15 whereby I got a voice automated phonecall that came through to me informing me that my account was in arrears with R150.00. I immediately phoned the call centre on 111, whereby I was transfered to the accounts dept. Spoke to Sipho there whereby I explained to him that I was never informed that I needed to pay the R150.00 upgrade fee within 48 hours as he explained to me eventually. I then made an arrangement to pay the R150 fee by 14/02/15 and that they should NOT SUSPEND MY SERVICE.To my surprise when I needed to use my phone and all my other numbers under contract around 17h47 this afternoon all my services where SUSPENDED! I contacted customer care only to be told I must phone back tomorrow morning between 8h00 - 13h00 to be helped. UNACCEPTABLE!!!