Fedup and very angry

My name is Sibongile Ngcezu, I am so fedup and disgusted by VODACOM. I have heard it with this company if I had a choice I would close all the active contacts I have with them. They do not deserve my money am my support.

Three months ago I was offered a deal that I thought was good and a burgain by Vodacom. It was a laptop, 2gig with a portable wife device and a R3400,00 voucher. I accept and my package was delivered but the voucher was no where to be found. I phoned Vodacom I was sent from pillar to post I then decided to cancel the contract within 14 days as stipulated on the contract. That was on the before lockdown.

I understood that that it was not possible that the package was gonna be fetched in the 21 days (level 5). I was also told I was only gonna be billed for the 2 gigs that I had already used it made sense. To my surprise VODACOM has been billing me ever since for the things that I am not using seating at my house till today.

I have been calling non stop (more than 10 times) I WESLEY from returns is the agent that has been dealing with my case. I then decided I Wesley is not helping and his manager I called VODACOM again last week Monday and spoke to onother agent by the name of Given. I thought he also was gonna help me he promised the package was to be collected in 4days but guess what that didn't happen.

I then phone VODACOM again this Tuesday I requested to speak to Given, I was told they will send him and Wesley an email they will call me shortly. I am still waiting till today.

In conclusion I am not happy and and I want those things to get the F***k of my house I am fedup and I want my money.