FEDD - UP

<p>So once again im back and really fed up with Vodacom, for the amount of years I have been with this network provider this is the first time have this much trouble in one month. As stated on my previous complaint I upgraded on the 25/04/2016 at the centurion branch Pretoria, I was due for an upgrade on my U choose Smart S, so the consultant decided for himself not to tell me and he upgraded my contract to a Smart S package that is un capped, I've noticed this and called in and said there is nothing that they could do, I need to go into the branch where I just wanted to upgrade my phone on the same package and not my contract itself, it was told I have to pay for the data I've used and the amount of calls I've made, this is unacceptable for I was not aware of this upgrade of the contract and did not approve or stated that I wanted to do what was done, this is almost a month I've been without a phone because now I have soft locked my phone so the total is not increasing by the min, personally I think this is just a money making thing and I refuse to pay for something that I did not agreed to or was notified or explained of, this is totally negligence from the consultant side and I think if this is not been sorted at the brunch when I go in they can take the phone and their contract and ill do business somewhere else.</p>