Fed up with Vodacom's nonsensical service

It came to our attention last year that a *****ulent vodacom cellphone contract was taken on my husband's name. We found out through vvm debt collectors calling him in regards to the account. Extensive work was done wherein we had to do affidavits and send copies of his ID to prove he never took the account. We were told the matter is being investigated and later on was told the investigation proved that the account was opened *****ulently and this will be conveyed to vodacom to clear off the account from my husband's name. To our surprise the account still shows on his credit profile and has had negative consequences on a recent purchase he wanted to make.

Vodacom confirms to have liaised with ICT to have the record removed on his name back in October the 11th 2023. But the record still shows. We've been going from pillar to post and are at wits end. Vodacom legal department is giving us conflicting updates. One moment we are told they've engaged ICT, the next moment we are told the matter is handed over. They are refusing to even give us written correspondence that was sent to ICT to clear the record.

Kindly assist.

Regards

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