iM
inno M
1 reviews | Active since Aug 2017
08 Apr 2025, 13:20
FED UP WITH VODACOM'S EMPTY PROMISES
AFTER WRITING A REVIEW VODACOM PROMISED TO DO A FOLLOW UP TILL TODAY NOTHING WAS DONE. I AM SO DISSAPOINTED SINCE I HAVE BEEN WITH THEM OVE 10 YEARS AND NEVER EXPERIENCEDSUCH. CAN VODACOM CALL THEIR ****MER DEPARTMENT ON *** TO ASK THEM WHEN ARE THEY COLLECTING THEIR ROUTER 14 DAYS HAS ALREADY PASSED AND THEY KEEP CHARGING ME SOMETHING THAT I DID NOT AGREE TO.
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Replies (3)
Vodacom's replyOfficial
08 Apr 2025, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2025, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
iM
inno M's updateReviewer Update
08 Apr 2025, 21:48As usual Vodacom just send me automated responds and no action taken from their side.
iM
inno M's update08 Apr 2025, 21:48
Reviewer Update
As usual Vodacom just send me automated responds and no action taken from their side.
Vodacom's replyOfficial
09 Apr 2025, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2025, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team